I have been preparing to take my second shot at the Security+ exam and like all Wednesdays I was awaiting a call from my WGU mentor, but today a different voice was on the other end of the line; my "course" mentor. This is an actual instructor for this particular course and was calling to offer any assistance she might have. Today she answered some specific questions I had about the content I was reviewing and even created a new study plan for me which I am rather excited about.The best part about this is I didn't even have to contact her which I am certainly able to do through the student portal. You can instant message or e-mail the course mentors at any time to set up a phone call or otherwise get the help you need.
I am very pleased to know that at WGU the faculty will make every effort to make sure you are succeeding. Not only was my course mentor helpful and knowledgeable, but she was very friendly and patient. I didn't encounter this with teachers at the community college.
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